(Reducing the “NOPE” factor)
You’ve grown your business enough to be so busy that you have to hire employees. Congratulations! Now what?
You find the perfect candidate, and they are starting Monday.
What does your onboarding process look like?
(If, at this point, you are asking “onboarding process? What process?”, you need to stop reading and call me immediately.)
For most small businesses, their onboarding process will consist of the mandatory anti-harassment video (on VHS, no less. Who still has a VCR anymore?) and a thick manual (if there is even a manual), a chair in the breakroom, and the following bit of advice: “If you have any questions, just ask someone…”.
Ask WHO? They don’t know anyone there and everyone looks extremely busy. Plus, how do they know that they’re going to get the right answer?
This is training?
Keep in mind that your new employee is feeling nervous about this experience. Their gut is telling them that this is new (and we don’t like new), and when they see that first red flag (like the thick manual, the non-advice and the VHS tape), they are going to NOPE right out the door. Right along with all the costs that it took to find them. How many times does this have to happen before you realize that you need a better way to onboard employees?
Small businesses don’t have an HR department to do their training for them. Most of it is On-The-Job, which is hit or miss at best.
What makes more sense is to bring someone in, with experience in creating training programs. I know what you’re thinking: “But they don’t know anything about my business.”
That’s right. Neither do your new employees. The difference is, I can take what you give me, and package it up in a format that gets your employees up to speed quicker, consistently and accurately, so that they can start making you money.
Whether you need a quick-start guide, an employee manual, a video, or a full course (or courses), Backbeat Agency can deliver it.